Shipping Methods

Policies for online orders, and shipments

1. Online Orders

The order will be shipped by ACS courier company only and strictly in Greece.

Before finalizing the order with an obligation to pay, the user shall be required to check the details contained therein in order to be sure for the products he has chosen, the quantity, the final price, the method of receipt. The final image of the order includes a description of the products, quantity, total cost, namely price, VAT, any shipping costs. After receiving the online order, the availability of all the products included in it shall be checked.

In case there is availability of all the products included in your order, within the time specified for delivery indicated below, then you will be sent a confirmation message to the e-mail address you have declared, which will inform you about the order and will include all its details. The final order submission shall consist a binding proposal to purchase on part of the user, with an obligation to pay. The sales contract shall be deemed to have been concluded after the above product availability check has been carried out and the user has received a confirmation message at his email address.

“DOSHA O.E.” and/or the cooperating courier, ACS, may contact users via email, via SMS or any available application for sending/receiving messages, throughout the duration up to the delivery of your order to you, for any issue related to the receipt, the processing, execution and/or transport of your order and/or payment and/or return of products or for any other relevant issue. The parties agree that this communication shall also cover the legal requirements of written information, notification, order confirmation, where and when required by law.

2. Shipping and Delivery:

“DOSHA O.E.” ensures the immediate delivery of your products throughout Greece by offering FREE shipping for purchases over €45. Your orders are delivered by ACS.

For orders less than €45 the shipping costs are €3.5/2kg (surcharge per additional kg is 1.30€). 

Your orders are shipped usually on the next business day, depending on the availability of products and the time of the year (official holidays, festive period etc). In cases involving hard-to-access areas or remote destinations, the delivery time may vary.

Delivery within Attica and land destinations:

Orders placed before 12:00 p.m. will be delivered in the next 1-2 business days.

Delivery to island destinations and outside city limits:

Orders placed before 12:00 p.m. will be delivered within 2-5 business days.

Orders placed on public holidays begin to be processed on the first business day after the last day of the public holiday. The estimated delivery time starts from then.

Please note that Dosha is not responsible for late/failed deliveries due to reasons beyond our control, such as in cases of extreme weather conditions.